Refund Policy
At RG Agro Services, we strive to ensure the highest quality of service and satisfaction for our customers. If you are not completely satisfied with our products or services, we are here to assist you. Please review our refund policy below:
1. Products and Services Eligible for Refund
- Agricultural Products: If you receive agricultural products that are damaged, defective, or not as described, you are eligible for a refund or exchange. Products that are perishable (such as fresh produce) may not be eligible for a refund once delivered.
- Services: If you are not satisfied with any of the services we provide (such as consulting, pest management, irrigation installation, etc.), please contact us within 7 days of service completion. We will assess the issue and either provide a reservice, correction, or refund depending on the situation.
2. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Reach out to us via phone at +92 345 4665135 or email at rgagroservices@gmail.com.
- Provide Details: Provide a detailed description of the issue with the product or service. For product refunds, please include images of the damaged or incorrect items if possible.
- Return of Products: In cases where a return is necessary (for non-perishable products), we will provide instructions on how to return the product to us. The cost of return shipping will be covered by RG Agro Services if the return is due to our error (damaged or incorrect items).
- Evaluation: Once we receive your refund request, we will assess the situation. If your request meets the eligibility criteria, we will approve your refund and process it promptly.
3. Refund Approval and Processing Time
- Once your refund request is approved, we will initiate the refund process.
- Refunds will typically be processed within 5-7 business days.
- Refunds will be made to the original payment method used for the transaction.
4. Non-Refundable Items
Certain products and services may not be eligible for a refund, including but not limited to:
- Perishable items that have already been delivered and are no longer in their original condition.
- Custom services that have been tailored to your specific needs (e.g., farm design or consulting services) unless there is an error or dissatisfaction with the work done.
5. Cancellations
- Service Cancellation: You may cancel a service within 24 hours of booking without penalty. After this period, a cancellation fee may apply depending on the stage of service delivery.
- Product Cancellation: If you wish to cancel an order for agricultural products, please contact us within 12 hours of placing the order. After this period, cancellation may not be possible.
6. Contact Us for Refunds
If you have any questions about the refund process or need assistance, please contact us at:
- Email: rgagroservices@gmail.com
- Phone: +92 345 4665135
- Address: Havali Road, Hujra Shah Muqeem, Okara, Punjab, Pakistan
At RG Agro Services, customer satisfaction is our priority, and we will do everything we can to ensure your experience with us is positive. If you have any concerns or issues, please don’t hesitate to reach out, and we’ll work to resolve them quickly.